Conversation Tags
Create conversation-specific tags e.g. Urgent
Contact Tags
Create contact-specific tags e.g. VIP
Keyboard Shortcuts
Navigate through the site quickly using keyboard shortcuts
Slash Shortcut Menu
Key commands are accessible via a slash shortcut menu
SLA Auto Transfer
Transfer conversations to another agent if first reply SLAs are exceeded
Embedded Context Panel
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Task Disposition
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Automation Rules
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Unattended View
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Prioritity
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